About BCH Advisory Group
At BCH Advisory Group, we believe exceptional claims organizations aren't built by chance—they are built with purpose.
We partner with MGAs, TPAs, InsurTechs, and growing insurance organizations to design, optimize, and scale claims operations that support long-term success. Whether launching a new claims department, improving existing operations, or navigating periods of rapid growth, we help organizations build the structure, processes, and leadership needed to operate with confidence.
Our Story
BCH Advisory Group was founded on a simple belief: growing insurance organizations deserve access to experienced operational leadership without the cost and commitment of a full-time executive.
Our founder built a career across both established insurance carriers and high-growth insurance startups, gaining firsthand experience in what makes claims organizations successful at every stage of growth. From developing technical claims expertise to leading operational transformation, building teams, creating scalable processes, and driving organizational performance, that experience forms the foundation of every client engagement.
We understand the unique challenges that emerging insurance companies face because we've helped build claims organizations from the inside.
Our Approach
We don't believe in one-size-fits-all solutions.
Every organization has different goals, challenges, and growth plans. That's why we take a collaborative, practical approach—working alongside leadership teams to develop solutions that are scalable, compliant, and aligned with each client's business strategy.
Our focus extends beyond solving today's operational challenges. We help build claims organizations that are prepared for tomorrow.
What We Do
Our advisory services include:
Claims operations strategy and optimization
Claims department design and implementation
Operational assessments and process improvement
Workflow and SOP development
KPI and performance framework design
Training and organizational development
Fractional claims leadership and executive advisory
Our Mission
To help emerging insurance organizations build high-performing claims operations that combine operational excellence, exceptional customer experience, and sustainable growth.
Build it right the first time.
Building Strong Claims Organizations from the Ground Up
Meet the Founder
Treasure Smith
After nearly a decade leading claims operations across established carriers, high-growth InsurTechs, and third-party administrators, I founded BCH Advisory Group with one goal : to help emerging insurance organizations build claims operations that are scalable, efficient, and built for long-term success.
Throughout my career, I've helped build claims departments from the ground up, develop operational frameworks, lead high-performing teams, and guide organizations through periods of rapid growth.
Today, I partner with founders and executive teams to bring that experience to organizations that need strategic claims leadership without the commitment of a full-time executive.
Let’s Connect
Submit the inquiry form to discuss your what BCH can do for your business.